Your customers benefit from their own account

Stay connected with your customers

With eBrigade, strengthen the bond with your customers thanks to the Customer Access module.
Each user has a secure online customer area, where all their information and documents (quotes, invoices, supporting documents) are centralized.

Today, the customer is at the heart of organizations' strategy. Their satisfaction is a major challenge: speed, simplicity, and autonomy. This is why eBrigade provides a complete solution that guarantees the best customer experience, by providing access to all the necessary resources from a single space.

In addition to the CRM module and the Monitoring module, the Customer Access module allows:

• optimized management of customer files,
• smooth and intuitive access to documents,
• a strengthened customer relationship,
• and lasting loyalty thanks to personalized support.

Offer your customers a dedicated, simple and intuitive space, designed to promote their satisfaction and loyalty while simplifying management for your organization.

Strengthened collaboration

Customers can submit a quote request online directly from your organization. Regardless of the purpose of the request, the fields of the quote form are fully customizable, in order to adapt perfectly to your business and your specific needs.

The quote request form can be easily integrated into the website of your choice. In just a few clicks, the customer enters the essential information for their request. Their customer account is automatically created and linked to the organization. The request is then instantly forwarded to your teams for fast and efficient processing.

For any new request, the customer only has to log in to their secure customer area. They will find all their previous requests there, as well as the associated documents (quotes, invoices, supporting documents). For your part, your organization receives all requests centrally thanks to eBrigade, guaranteeing optimized information management.

Result: a time saving for your teams, a simplified experience for your customers and increased loyalty TAG_36__ thanks to clear and transparent monitoring.