Your customers benefit from their own account

Stay connected with your customers

With eBrigade, the connection with your customers is maintained thanks to the Customer Access module. Each customer can benefit from their own personal space that centralizes their information and documents.

Today, the customer is at the heart of organizations' strategy and their satisfaction is a challenge in its own right. With this in mind, eBrigade offers a solution that provides the best experience to each customer by providing them with all the resources they need.

In complement to the CRM module and the Monitoring module, all elements are mobilized to best manage customer records while offering them a rich and complete customer experience. The customer thus benefits from a dedicated space and exclusive support in a simple and intuitive manner, promoting loyalty.

Strengthened collaboration

Customers can contact the organization for any quote request. Regardless of the purpose of the request, the form fields are fully customizable to best suit your business.

The quote request form can be easily integrated into the website of your choice. In just a few clicks, the customer enters the essential information for their request. The customer's account is automatically generated and linked to the organization. Once the quote request is made, it is forwarded to the organization, which can process it as quickly as possible.

For any new request, the customer simply logs into their account. This way, the customer can find all their requests and the relevant documents in their account. For its part, the organization receives all the forms and benefits from the centralized information stored on eBrigade. The treatment is therefore more optimal and the customers are satisfied and loyal to the structure.

Quotes & invoices

From their dedicated space, the client can view all quotes and invoices related to their requests.

The client can view and download them. The documents are centralized and dematerialized, facilitating their remote access at any time. As soon as necessary, the client can go to their personal space to view or adjust their invoices.

Coupled with the CRM module, a payment due date can be added, including a reminder message for each unpaid invoice. Thus, a payment link can be integrated directly into the reminder thanks to our partners Stripe, HelloAsso, or Paypal.

The transmission of information is seamless between your organization and your clients while simplifying exchanges.