Our advantages

Technical support intervenes in resolving your operational or maintenance technical problems.
Our team addresses each of your questions within 24 hours and provides precise solutions tailored to your issue.
The handling of your IT bug occurs in several stages.

1. Creation of a ticket on the page EBrigade Support
2. Handling of your request within 24 hours
3. Analysis of the encountered bug
4. Problem correction
5. Solution deployment

The progress tracking is done via the eBrigade Support page. On this page, your tickets are listed and categorized.
Each request is handled separately and receives its appropriate solution chronologically.

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Start your subscription accompanied by a product expert.

For a quick start with the application, let one of our product experts guide you.
During this half-hour Onboarding, one of our specialists will introduce you to the essentials of the platform and its features. The setup of your solution is facilitated by our quick and comprehensive training. This initiation starts from the setup of the product to its configuration.
As a gift, we offer you an explanatory video that allows you to take control of your application at your own pace.

Benefits of onboarding:

• Initiation conducted by a product expert
• Accelerated setup and onboarding
• Significant productivity time gains

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We offer two types of development

A- Co-financing
Co-financing involves sharing the development costs of a module between the company and the client. By opting for this model, the client benefits from a preferential rate, allowing them to access a solution at an advantageous cost. To ensure the module's performance, a thorough study of needs and feasibility is conducted, allowing our teams to use their expertise and resources to deploy a module that fully meets expectations. Once developed, the module is integrated into our module store, and the client who participated in the co-financing benefits from its free use for a period of five years. eBrigade retains ownership of the module.

B- Proprietary Module
eBrigade offers its clients the possibility of developing their own module, called a proprietary module. For a custom module, specific needs are predefined to invite them to entrust us with their development project. The annual maintenance fees amount to 20% of the initial module cost. After studying the project and its feasibility, eBrigade mobilizes its resources to deploy a module that best meets the expressed needs. With this model, the client becomes the sole owner of the developed module, offering them total control and increased flexibility over its use.

Need a quote? Request a demo.

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Entrust the maintenance of your application to eBrigade's team technicians.

By entrusting us with the maintenance of your application, you offload all recurring operations for protection against hacking and limit potential bugs.
With our maintenance support, you benefit from automated daily backups. You can optionally choose to have your database backed up every hour if needed. This process guarantees no loss of information.

During update phases, you can continue to use your application as normal. No maintenance downtime will slow its use or block access.
Your application remains available 24/7, at 100% performance.

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