Your customers benefit from their own account

Keep in touch with your customers

With eBrigade, the link with your customers is maintained thanks to the Customer Access module. Each customer can benefit from their own personal space which centralizes their information and documents.

Today, the customer is at the heart of the strategy of organizations and their satisfaction is the subject of an issue in its own right. With this in mind, eBrigade offers a solution that makes it possible to offer the best experience to each customer by providing them with all the resources they need.

In complementarity with the CRM module and the Monitoring module, all elements are mobilized to best manage customer files while offering them a rich and complete customer experience. The customer thus benefits from a dedicated space and exclusive support in a simple and intuitive way, promoting loyalty.

Strengthened collaboration

Customers can contact the organization for any quote request. Whatever the subject of the request, the form fields are fully customizable to best suit your activity.

The quote request form can be integrated into the website of your choice very simply. In just a few clicks, the customer provides the essential information for their request. Automatically, the customer's account is generated and attached to the organization. Once the quote request has been made, it is sent to the organization which will be able to process it as quickly as possible.

For any new request, all the customer needs to do is log in to their space. Thus, the customer finds all his requests in his space with the reference documents. For its part, the organization receives all the forms and benefits from the centralization of information stored on eBrigade. The treatment is therefore more optimal and the customers are satisfied and loyal to the structure.

Quotes & invoices

From their dedicated space, the customer can consult all the quotes and invoices relating to their requests.

The customer can consult them but also download them. The documents are centralized and dematerialized, making them easier to access remotely and at any time. As soon as necessary, the customer can go to their personal space to consult or regularize their invoices.

Coupled with the CRM module, a payment deadline can be added including a reminder message for each unpaid invoice. Thus, a payment link can be integrated directly into the reminder thanks to our partners Stripe, HelloAsso or Paypal.

The transmission of information is fluid between your organization and your customers while simplifying exchanges.