Call centers and customer relations departments have to juggle rotating schedules, last-minute absences and peak loads. With eBrigade, plan your teams, manage absences and centralize exchanges in a clear and efficient interface.
Shift and shift planning
Create weekly or daily schedules based on campaigns, channels (calls, chat, email) and skill levels. The Planning module simplifies the organization of call center agents, with a view by team, by site or by project.
Multi-site and remote center tracking
Monitor your call centers spread over several cities thanks to the Multi-site module. Regional managers can view consolidated schedules and track staff attendance in real-time.
Quick absence management and replacements
The Absence Management module allows you to validate leave and occasional absences in one click. In case of absence, use the replacement function to instantly reschedule an available call center agent.
Instant communication with teams
Deliver important internal information and alerts with the Notifications and SMS modules. Each employee receives instructions or schedule changes directly on their phone.
Time and Attendance Tracking
Employees can clock in and out via the Time Clock & Working Time Clock or via QR Code for hybrid and teleworking positions: eBrigade QR Code of Attendance.
HR and performance reporting
Measure hours worked, punctuality, and time coverage with the Reporting module. Managers can generate automatic response reports by site or team.
Centralized management of headquarters and antennas
eBrigade allows complete supervision via the Multi-organization headquarters & antennae function. The managers of each site have their rights while guaranteeing an overall consistency of schedules and procedures.
Why eBrigade for Call Centers?
- Time saving : schedules and absences managed automatically.
- Coordination : multi-site and integrated communication.
- Traceability : reliable clocking and reporting for all locations.
- Flexibility : Immediate adaptation to call peaks.
Also discover:
Modernize your call center management
Adopt eBrigade and manage your schedules, absences and teams in a single cloud tool — simple, fast and accessible from anywhere.
