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To contact eBrigade support and report an incident, anomaly or technical question, you can open a ticket directly from your customer area.
To contact eBrigade support and report an incident, anomaly or technical question, you can open a ticket directly from your customer area.
It is from this space that you can manage your subscription, your modules, your technical information... and access support.
This tab includes:
✔current tickets,
✔the responses of our teams,
✔Features to create a new ticket,
✔Your request history.
The Open Ticket button allows you to:
✔ describe the incident encountered,
✔ specify the level of criticality (blocking, semi-blocking, non-blocking),
✔ attach screenshots or documents,
✔ monitor the progress of the resolution.
With eBrigade, you're never alone.
Our Help & Support module guides you every step of the way: getting started, configuring, best practices, automations, etc. Everything is designed to save your organization time from day one.
🎯 What our support offers you:
✔️A complete help center: guides, tutorials, videos, FAQs.
✔️A responsive support team: quick responses, personalized assistance.
✔️Advice adapted to your activity: civil security, associations, sport, business, community, etc.
✔️Continuous monitoring: to optimize your use and improve your operations.
For more than 20 years, eBrigade has been supporting organizations that have an essential role: protecting, training, supervising, helping, serving, organizing.
With a robust, simple and sovereign platform, we help thousands of teams work more efficiently every day:
These results are not just numbers:
They are proof that a well-thought-out tool can transform the way teams organize, collaborate, and act.
Organizations
Users
Time saved

Let's talk about your organization, your needs... and what eBrigade can transform for you.
Talk to an expert

Excellent app/site for real-time staff availability and firefighter shift management.

A highly intuitive application for managing human and material resources. Easy to use, the project is regularly updated based on real-world needs.

We developed this application to prepare for the squadron’s reserve periods. This information system has enabled us to prevent volunteer entry errors and multiple email exchanges.

Very powerful application used by the FFSS. It is the essential tool for managing civil security missions.

A practical, easy-to-implement, and effective solution for our volunteer rescuers.

eBrigade has revolutionized our operations: Patrol management with volunteer registration via PC or phone, personnel management, and document backup. It’s fantastic!

Ebrigade has allowed us to simplify organization and communication within our stations, and most importantly, to manage on-call duties and rotas through a highly intuitive system!

The most comprehensive online ERP software to structure your organization and save you time since 2004.

eBrigade is a pragmatic solution for emergency and rescue organizations, ensuring full efficiency.
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