Context: A National Organization with High Operational Constraints

A national organization structured around 40 local branches, comprising approximately 3,000 agents and volunteers, must ensure a continuous operational presence throughout the territory. Each branch has its own managers, but the national management must maintain a global, real-time view of available, assigned, or unavailable personnel.

The stakes are critical: service continuity, compliance with mandatory skills, on-call duty management, and the ability to quickly mobilize inter-regional reinforcements.

Problem Encountered

Before eBrigade, the organization faced several major difficulties:

• Fragmented schedules across spreadsheets, emails, and local tools
• No Consolidated View at the National Level
• Frequent errors in agent assignments (outdated skills, unreported unavailability)
• A Heavy Administrative Burden for Regional Managers

Result: Loss of time, operational stress, and a real risk to the quality of service provided.

eBrigade Implementation

The organization deploys eBrigade as a single foundation for personnel management.

The structure is modeled directly within the tool:

• National Level (Management and Global Oversight)
• Regional Levels
• Local Branches with Dedicated Managers

Each agent is assigned to a branch, with their skills, mandatory training, certifications, and availabilities continuously updated.

Daily Operations

Local managers schedule their teams directly in eBrigade according to defined rules.
In case of staff shortage, the regional manager instantly views:

• Available Agents in Neighboring Branches
• Their Qualification Level
• Their Assignment History

Agents automatically receive their summons and schedule changes via notification, without multiple email exchanges or calls.

National Management and Results

The national management has a real-time dashboard:

• Personnel Mobilized by Zone
• Operational Coverage Rate
• Branches Under Strain or with Excess Capacity

👉 Observed Results:

• -30% administrative time for managers
• Zero Assignment Errors Related to Skills
• Enhanced National Mobilization Capability
• A More Fluid and Responsive Organization

Why This Case Illustrates eBrigade’s Strength

This use case demonstrates that eBrigade is not just an HR tool, but a human ERP designed for large multi-site organizations, where operational reliability is vital. Its ability to manage thousands of users, without per-user billing, makes it a particularly suitable solution for complex national structures.