When a crisis occurs, one question always comes up:
Who should be mobilized, and when?

Too often, crisis units are either overcrowded — too many people, too many opinions, too slow — or incomplete, with the absence of key skills at the critical moment. In both cases, decision-making suffers.

A common mistake: wanting to mobilize everyone

Faced with the urgency, there is a great temptation to immediately expand the crisis unit. However, an effective cell is based on a simple principle: few people, but the right ones.

A crisis unit is not an information meeting. It is a rapid decision-making body, which must remain agile, legible and structured.

The key roles of a crisis unit

Regardless of the size of the organization, certain roles are essential from the first minutes:

• a person in charge of the crisis cell, who is responsible for decisions,
• an operational referent, in contact with the field,
• a communication referent, to control the messages,
• a human resources referent, for mobilization and rotations,
• a legal or compliance referent, depending on the nature of the crisis.

These roles must be defined before the crisis, and not in a hurry.

Mobilize gradually, as the situation evolves

Not all crises require the same level of mobilization from the start. A good practice is to operate in mobilization circles :

• a small core for analysis and decision-making,
• reinforcements activated according to gravity,
• experts called upon on an ad hoc basis if necessary.

With eBrigade, this logic is integrated through pre-configured crisis plans, allowing only the right profiles to be activated at the right time, depending on the scenarios.

Decide with reliable information

Mobilizing the right people is not enough. It is still necessary to know:

• that is actually available,
• who has the required skills or authorisations,
• which has already been mobilized recently.

eBrigade offers an immediate view of availability, skills and mobilization history, allowing objective decisions, even under strong pressure.

Clear governance to avoid confusion

An effective crisis unit is based on an essential rule:
👉 A decision = an identified leader.

Clarity of roles limits conflicts, accelerates action and reassures decision-makers. It also makes it possible, after the crisis, to trace precisely the choices made and their justification.